---
description: Discover the best Chatbot Software in Ireland. Compare top Chatbot Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Chatbot Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

# Chatbot Software

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## Products

1. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3042 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
2. [SAS Viya](https://www.softwareadvice.ie/software/396214/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports or...
3. [Social Intents](https://www.softwareadvice.ie/software/190003/social-intents) — 4.7/5 (10 reviews) — Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesse...
4. [QED Labs](https://www.softwareadvice.ie/software/539294/QED-Labs) — 5.0/5 (3 reviews) — QED Labs is an AI-powered platform designed to automate property maintenance workflows, from tenant issue reporting t...
5. [Writesonic](https://www.softwareadvice.ie/software/436542/writesonic) — 4.8/5 (2102 reviews) — Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and p...
6. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
7. [Appy Pie](https://www.softwareadvice.ie/software/433955/appy-pie) — 4.6/5 (1389 reviews) — Appy Pie is a no-code development platform that allows users to create apps, websites, and chatbots without any codin...
8. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1131 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
9. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (702 reviews) — Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedule...
10. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (668 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
11. [Lime Connect](https://www.softwareadvice.ie/software/158509/userlike) — 4.6/5 (647 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
12. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
13. [ExecVision](https://www.softwareadvice.ie/software/77370/execvision) — 4.3/5 (348 reviews) — ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor...
14. [Smartsupp](https://www.softwareadvice.ie/software/87008/smartsupp) — 4.6/5 (343 reviews) — Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping expe...
15. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (336 reviews) — ChatGPT is a chatbot software that helps you to create, deploy and manage chatbots for your business. It is a self-ho...
16. [Celoxis](https://www.softwareadvice.ie/software/6434/celoxis) — 4.4/5 (327 reviews) — Celoxis is a powerful project management software specifically designed for medium to large organizations, combining ...
17. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews) — Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing...
18. [Drift](https://www.softwareadvice.ie/software/44897/drift) — 4.5/5 (199 reviews) — Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to w...
19. [Rocket.Chat](https://www.softwareadvice.ie/software/88031/rocket-chat) — 4.3/5 (156 reviews) — Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen ...
20. [contents.ai](https://www.softwareadvice.ie/software/378222/contentsai) — 4.6/5 (154 reviews) — Zulla is an AI-powered copywriting platform that generates content in multiple languages optimized for SEO. With just...
21. [Tiledesk](https://www.softwareadvice.ie/software/359462/tiledesk) — 4.6/5 (154 reviews) — Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises...
22. [Crisp](https://www.softwareadvice.ie/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
23. [Hiver](https://www.softwareadvice.ie/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
24. [Gladly](https://www.softwareadvice.ie/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
25. [OnceHub](https://www.softwareadvice.ie/software/50377/scheduleonce) — 4.6/5 (135 reviews) — OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment schedu...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [All Categories](https://www.softwareadvice.ie/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/3923/chatbot/software> |
| en | <https://www.softwareadvice.com/live-chat/chatbot-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/3923/chatbot/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/3923/chatbot/software> |
| en-IE | <https://www.softwareadvice.ie/directory/3923/chatbot/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/3923/chatbot/software> |
| fr | <https://www.softwareadvice.fr/directory/3923/chatbot/software> |

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Then escalate chats from AI to humans as needed.\n\nImprove customer service and reduce support costs with hybrid AI + Human chat support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.softwareadvice.ie/software/190003/social-intents","@type":"ListItem"},{"name":"QED Labs","position":4,"description":"QED Labs is an AI-powered platform designed to automate property maintenance workflows, from tenant issue reporting to job completion. It is used by residential property portfolios across sectors such as affordable housing providers, block management companies, build-to-rent operators, letting agencies, private landlords, and private rented sector organizations.\n\nThe platform allows residents to report maintenance issues through channels such as WhatsApp, email, phone, and webchat. AI agents perform real-time image analysis and automated triage to classify and prioritize reported issues. It includes contractor dispatch functionality that assigns tasks based on factors such as trade coverage, location, responsiveness, quality metrics, and pricing. Additional features include automated quote validation, contractor scheduling with attendance slot management, and proof of work verification through completion photos and resident feedback. Compliance reporting tools track regulatory requirements and service level agreement adherence.\n\nThe system automates tenant communication, repair diagnostics, contractor coordination, and system updates. It supports accurate diagnostics to improve first-time fix outcomes and maintains detailed audit trails of maintenance activities. Job outcomes, notes, and attachments are recorded in connected property management systems to ensure centralized record-keeping. The platform is designed to help property management teams handle larger portfolios while reducing the administrative workload associated with maintenance coordination.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2486bb80-2c3a-4f7a-a394-d62eaaf6ca35.png","url":"https://www.softwareadvice.ie/software/539294/QED-Labs","@type":"ListItem"},{"name":"Writesonic","position":5,"description":"Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere. \n\nIt's like Canva for writing, with tools to simplify the process of creating, editing, and publishing articles, blog posts, ads, landing pages, eCommerce product descriptions, social media posts, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6037ba4-52a5-4dd6-9098-b4d358362423.jpeg","url":"https://www.softwareadvice.ie/software/436542/writesonic","@type":"ListItem"},{"name":"LiveAgent","position":6,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Appy Pie","position":7,"description":"Appy Pie is a no-code development platform that allows users to create apps, websites, and chatbots without any coding experience. The platform is designed for startups, enterprises, app developers, web developers, and customer support teams. Appy Pie's interface and AI-driven tools empower businesses of all sizes to bring digital ideas to life.\n\nAppy Pie offers a comprehensive suite of features that includes an app builder for designing professional Android and iOS apps with templates. It provides access to a website to app converter for mobile app creation, and an AI app generator that handles design intricacies. The platform provides a website builder with professional templates, an AI website builder that enables users to automate design tasks and offers customization, and a chatbot maker for lead qualification, appointment booking, and customer support. Additionally, Appy Pie offers workflow automation capabilities with AI agents and integration with apps such as Google Forms, Google Sheets, MailChimp, WordPress, and Shopify.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e2ff2ceb-2a6f-49f6-8486-5728a830bf3d.png","url":"https://www.softwareadvice.ie/software/433955/appy-pie","@type":"ListItem"},{"name":"Intercom","position":8,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.ie/software/378292/intercom","@type":"ListItem"},{"name":"Birdeye","position":9,"description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.ie/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":10,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.ie/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":11,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.ie/software/158509/userlike","@type":"ListItem"},{"name":"Tidio","position":12,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.ie/software/157633/tidio-chat","@type":"ListItem"},{"name":"ExecVision","position":13,"description":"ExecVision is a cloud-based conversation intelligence platform that helps organizations train sales teams and monitor performance. It is primarily designed to transcribe calls and provide managers key metrics.\n\n\nFirms can use the artificial-intelligence based transcription functionality to record calls, gather valuable insights and query call data based on keywords, sentiment and calls stages. ExecVision is equipped with a tracking and reporting module to measure the development of representatives over time. Additional features include libraries, searching, commenting, sharing, tracking, a mobile app, scoring and coaching.\n\n\nExecVision integrates with applications such as Fenero, Amazon S3, Box, Call Recording Center, Cisco, ClearSlide, ConnectLeader, DialSource, Google Drive, DropBox and Microsoft Dynamics. It is available on a monthly subscription basis and support is provided via email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58777348-1c95-4135-9671-544912f3dd97.png","url":"https://www.softwareadvice.ie/software/77370/execvision","@type":"ListItem"},{"name":"Smartsupp","position":14,"description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nWHY CHOOSE SMARTSUPP?\n\n• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.\n\n• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.\n\n• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.\n\n• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.\n\nWHAT CAN SMARTSUPP DO?\n\nWhat can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.\n\n• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.\n\n• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.\n\n• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.\n\n• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.\n\n• Visit our website to get the full list of features: https://www.smartsupp.com/pricing\n\nWHAT OUR USERS SAY ABOUT US?\n\n“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”\n\n—Oke Harms, Kickerkult.de\n\n“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”\n\n—Katarzyna, Wujo.pl","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.softwareadvice.ie/software/87008/smartsupp","@type":"ListItem"},{"name":"ChatGPT","position":15,"description":"ChatGPT is a chatbot software that helps you to create, deploy and manage chatbots for your business. It is a self-hosted software and can be deployed on Google Cloud, Microsoft Azure, or Amazon AWS.\n\nWith ChatGPT, users can create and manage different chatbots, which can be available on the web, mobile, or desktop devices. Companies can also analyze data collected from chatbot interactions and use it to understand customer behavior better and provide them with an excellent experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5747618c-7ace-46db-bd4b-7a35a5aaeb51.png","url":"https://www.softwareadvice.ie/software/412748/chatgpt","@type":"ListItem"},{"name":"Celoxis","position":16,"description":"Celoxis is a powerful project management software specifically designed for medium to large organizations, combining advanced features with AI-driven data insights to ensure smarter, faster decision-making. With single source of truth and centralized visibility, it offers a unified view of your projects, enabling better collaboration and more informed decision-making. The platform’s unique KPIs, coupled with its ease of use, empower teams to manage projects with greater precision and efficiency. Whether you need robust scheduling, resource allocation, or financial tracking, Celoxis delivers comprehensive solutions that scale with your business.\n\nOffering a comprehensive suite of tools like interactive Gantt charts, real-time dashboards, and sophisticated resource management, Celoxis ensures complete visibility and control over your projects. Its AI-driven insights go beyond basic tracking, helping teams predict risks, optimize resource allocation, and make proactive, data-driven decisions that guarantee projects are completed on time and within budget.\n\nWhether managing multiple project dependencies, balancing resource workloads, or tracking financials, Celoxis seamlessly integrates these tasks. Its intelligent automation reduces manual effort by handling repetitive tasks like reminders and status updates. \n\nProactive risk management flags potential issues, while predictive analytics help with smarter planning and better outcomes. Celoxis integrates effortlessly with tools like Salesforce, QuickBooks, and Microsoft Project, centralizing workflows and boosting team collaboration. \n\nCustomizable dashboards and reports let you tailor views to your specific needs, providing actionable insights that enhance decision-making. Whether you choose cloud-based or on-premise deployment, Celoxis scales with your organization, making it suitable for industries like IT, consulting, construction, and finance.\n\nThe platform blends simplicity and sophistication. It’s user-friendly and requires minimal onboarding, while offering advanced tools like earned value analysis (EVA), milestone tracking, and real-time variance reporting for project managers. Celoxis empowers teams to not just track projects, but optimize processes, improve collaboration, and achieve strategic objectives.\n\nBy leveraging AI insights, streamlining workflows, and enabling data-driven decisions, it turns project management into a strategic advantage, delivering consistent results and maximizing ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e99765c-75ea-4a05-98ff-4d9a7288e686.png","url":"https://www.softwareadvice.ie/software/6434/celoxis","@type":"ListItem"},{"name":"Wati","position":17,"description":"Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.softwareadvice.ie/software/430256/wati","@type":"ListItem"},{"name":"Drift","position":18,"description":"Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.\n\n\nDrift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.\n\n\nDrift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.\n\n\nDrift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.softwareadvice.ie/software/44897/drift","@type":"ListItem"},{"name":"Rocket.Chat","position":19,"description":"Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.\n\n\nRocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.\n\n\nRocket.Chat comes with an API and supports WebHook integration with several third-party solutions including Gmail, Facebook Messenger, WhatsApp, and Instagram. It also provides iOS and Android mobile applications. It is available for free and at monthly or annual subscriptions. Support is extended via email, phone, live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69b2aa2f-9a1e-42f8-a445-90369f2dc4bc.png","url":"https://www.softwareadvice.ie/software/88031/rocket-chat","@type":"ListItem"},{"name":"contents.ai","position":20,"description":"Zulla is an AI-powered copywriting platform that generates content in multiple languages optimized for SEO. With just a title and a short description, Zulla can create blog posts, product descriptions, social media posts, ad copy, and more to help marketers, writers, and brands produce high-quality content quickly.\n\nThe platform offers multiple content creation tools to write blog posts, ecommerce product descriptions, sales copy, social media posts, and various other types of content. Zulla is designed to be extremely easy to use - simply enter a title and a short description and the AI will generate optimized, human-like content in seconds. The generated content is multilingual, with a focus on producing Italian language content that follows basic SEO best practices. \n\nUsers can sign up for a free 14-day trial to test out Zulla's AI-powered content generation capabilities. The key features include on-demand idea generation, the ability to generate content faster than manual writing, and integrated translation and keyword extraction tools. For brands and agencies looking to scale content production, Zulla provides the technology to create high-performing content in a fraction of the time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c94ae503-16dd-45cd-a9ef-9f5f94eef9c2.jpeg","url":"https://www.softwareadvice.ie/software/378222/contentsai","@type":"ListItem"},{"name":"Tiledesk","position":21,"description":"Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises and SMEs automate conversations and routine workflows across multiple channels, while keeping control over quality, governance and escalation to humans. You can run it as SaaS or self hosted, and you can adopt it as an open source alternative to Intercom, Tidio and Voiceflow.\n\nTeams build AI Agents with a visual drag and drop flow builder. You can combine deterministic steps with AI actions, conditions and approvals, so the same agent can answer questions, collect structured data, guide users through a process and trigger the next action. The builder supports AI prompts, AI conditions and task steps, so non technical teams can design reliable workflows with clear guardrails. With MCP, agents can execute tasks such as updating CRM records, sending emails, writing to spreadsheets, calling webhooks and connecting to tools like Google Workspace, Slack, Shopify and Notion. This turns conversations into workflows that run across systems without custom code for each step, while keeping clear control points and fallbacks.\n\nFor accuracy and consistency, Tiledesk includes a knowledge base with Retrieval Augmented Generation (RAG). You can import content from URLs and files, organize it by topic and keep it aligned with manuals, procedures and policies. Hybrid retrieval and re ranking help prioritize the most relevant sources before answering, reducing wrong or partial responses while lowering token usage. When the AI falls short, you can route the conversation to a human and capture the resolution as new knowledge, enabling a self learning loop that improves coverage over time and reduces repeated escalations.\n\nTiledesk supports multichannel and multilingual experiences, including WhatsApp Business and Facebook Messenger, plus web and other digital touchpoints. It includes AI to human handover for complex or sensitive cases, so operators can take over with full context and conversation history. Operational features include real time analytics and reporting, queue and department organization, multi project management, SLA settings and smart assignment so supervisors can monitor performance and keep service levels predictable at scale. Proactive messaging can support promotions, seasonal campaigns and time sensitive updates on messaging channels.\n\nCommon use cases include automating first tier customer inquiries, deploying a copilot for human agents, building ecommerce assistants, creating AI sales agents for qualification and follow up, producing executive summaries and turning company knowledge into an always available support hub for employees. Benefits typically include faster first response, higher first contact resolution, fewer handoffs, better customer trust and lower cost per interaction. Many teams set measurable goals such as automating up to 80 percent of repetitive requests, improving employee productivity by around 40 percent on routine knowledge work and increasing ecommerce revenue by 20 to 25 percent through faster responses and higher outreach. Results vary by process maturity and data quality, and the analytics layer helps you measure impact and continuously improve.\n\nFor teams with stricter requirements, self hosted deployment can support internal governance needs and data residency preferences. Multi project setup, queues and SLAs help organizations scale the same operating model across brands, departments or business units. Enterprise teams can separate projects per brand, manage roles and permissions, and integrate with existing identity and security processes. This supports staged adoption: start with one use case, validate results, then expand to more teams, channels and workflows with the same governance model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.softwareadvice.ie/software/359462/tiledesk","@type":"ListItem"},{"name":"Crisp","position":22,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.ie/software/162277/crisp","@type":"ListItem"},{"name":"Hiver","position":23,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.ie/software/60479/hiver","@type":"ListItem"},{"name":"Gladly","position":24,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.ie/software/168565/gladly","@type":"ListItem"},{"name":"OnceHub","position":25,"description":"OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. \n\nFormerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. \n\nFreelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. \n\nScreen and weight opportunities, automatically route them to appropriate personnel, manage resource pools for team collaboration, and reserve rooms or equipment as you go. When the time is right, jump on a call, switch to video, or chat live. \n\nStart free, then upgrade your plan. \n\nStart simple. Close incredible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5753ce1-3b95-495e-8f1b-b49ac721913d.png","url":"https://www.softwareadvice.ie/software/50377/scheduleonce","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/3923/chatbot/software#itemlist","numberOfItems":25}
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