--- description: Review of Neon CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Neon CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Charity CRM Systems](/directory/4788/nonprofit-crm-software/software) > [Neon CRM](/software/3122/neoncrm) # Neon CRM Canonical: https://www.softwareadvice.ie/software/3122/neoncrm Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.ie/software/3122/neoncrm?page=2) > Neon CRM is the nonprofit relationship management platform that helps small and midsize nonprofits make and maintain the personal connections that drive growth. Nonprofits that use Neon CRM see an average of 33% donation growth in the first year. By unifying donor, member, volunteer, and event tools, Neon CRM gives nonprofits a true 360° view of every supporter. With all tools and information in one modern, intuitive platform, teams can move beyond disconnected spreadsheets and generic outreach, to deliver personalized engagement that deepens connections, builds trust, and increases donor loyalty. Neon CRM enables nonprofits to build smarter fundraising strategies with insights that reveal giving patterns and engagement signals. Every supporter profile includes a Generosity Indicator, providing an analytic score that highlights constituents most likely to increase their commitment based on past giving history, and overall engagement across the Neon One ecosystem. This helps teams focus efforts on the right prospects at the right time. With built-in tools like customizable donation pages, email marketing, peer-to-peer fundraising, events, memberships, and volunteer management, data stays connected and workflows are simplified. The platform’s user-friendly interface ensures that managing these tasks is easy and straightforward. Real-time dashboards and intuitive reports make tracking performance metrics like donor retention and campaign results simple. Staff can produce board-ready reports in minutes and make data-driven decisions with confidence. Powerful automation workflows ensure timely, personalized communications and save staff hours of manual work. From welcome journeys to impact updates and renewal reminders, Neon CRM helps nonprofits nurture supporters without increasing workload. Neon CRM's pricing is structured to support sustainable growth for nonprofits, with a sliding scale based on an organization's revenue, not the number of contacts they have. This makes it an affordable choice for nonprofits that want powerful capabilities without escalating costs as they grow their community. Industry leading support combines a dedicated team of nonprofit experts and collaborative peer community with a newly launched U.S.-based hub that delivers faster response times, expanded weekend coverage, and 24/7 intelligent troubleshooting to make sure nonprofits always have the support they need to drive their mission forward. > > Verdict: Rated **4.3/5** by 613 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 613 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neon One - **Location**: Chicago, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$139.00 - **Pricing model**: Flat Rate - **Pricing Details**: Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - ACH Payment Processing - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Alumni Management - Application Management - Attendance Management - Attendance Tracking - CRM - Calendar Management - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Segmentation ## Integrations (15 total) - Chariot - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) ## Related Categories - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) - [Volunteer Management Software](https://www.softwareadvice.ie/directory/416/volunteer-management-software/software) - [Membership Management Software](https://www.softwareadvice.ie/directory/4395/membership-management/software) - [Online Membership Software](https://www.softwareadvice.ie/directory/1626/online-membership/software) - [Association Management Software](https://www.softwareadvice.ie/directory/447/association-management/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.ie/software/389956/donorperfect) — 4.5/5 (1384 reviews) 2. [Bloomerang](https://www.softwareadvice.ie/software/2973/bloomerang) — 4.7/5 (1287 reviews) 3. [Givebutter](https://www.softwareadvice.ie/software/380178/givebutter) — 4.8/5 (871 reviews) 4. [Bonterra Network for Good](https://www.softwareadvice.ie/software/19063/network-for-good) — 4.6/5 (936 reviews) 5. [Charityproud](https://www.softwareadvice.ie/software/41695/charityproud) — 4.7/5 (86 reviews) ## Reviews ### "Helpful but Still Growing With Us" — 4.0/5 > **Sarena** | *18 August 2025* | Nonprofit Organisation Management | Recommendation rating: 7.0/10 > > **Pros**: I like that Neon CRM keeps everything in one place — donors, volunteers, events, and communications. It makes it easier to see the bigger picture of our nonprofit and how people are engaging. The reporting tools and integrations have been really helpful as we’ve grown. > > **Cons**: It can be a little overwhelming at first, and some things take more clicks than I’d like. Reports and customization aren’t always straightforward, and it takes some time to learn. > > Overall, Neon has been a really valuable tool for our organization. It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost. It’s not perfect, but it’s been a game changer for keeping us connected to the people who make our mission possible. ----- ### "A Major Step Forward for Our Nonprofit Operations" — 5.0/5 > **Kaitlyn** | *14 February 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. > > **Cons**: One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. > > Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. ----- ### "Gets the job done" — 4.0/5 > **Verified Reviewer** | *23 September 2019* | Nonprofit Organisation Management | Recommendation rating: 4.0/10 > > **Pros**: NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues. > > **Cons**: NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce. > > I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit. ----- ### "Highly recommend Neon CRM" — 5.0/5 > **Nicole** | *16 February 2026* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. > > **Cons**: I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. > > Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. ----- ### "Easy reporting & great customer support" — 4.0/5 > **JEN** | *2 April 2026* | Music | Recommendation rating: 7.0/10 > > **Pros**: It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$) > > **Cons**: The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). > > So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new. ----- Page: 1 / 26\ Next: [Next page](https://www.softwareadvice.ie/software/3122/neoncrm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3122/neoncrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data