---
description: Review of MindTouch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MindTouch | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [MindTouch](/software/76119/mindtouch)

# MindTouch

Canonical: https://www.softwareadvice.ie/software/76119/mindtouch

> MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.


MindTouch offers solutions for customer self-service, agent assistance, and departmental knowledge. These solutions help organizations capture, manage, extend, update, and optimize knowledge across touchpoints, channels, and devices.


MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations for various CRM and contact center systems.


MindTouch built its platform using highly scalable microservices and serverless technologies to handle high volumes of content without performance degradation.


The company’s services include implementation, project management, education/training, and KCS best practices and certification. Customers also receive 24/7 support and a dedicated customer success manager.
> 
> Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 3 Reviews |
| Ease of Use | 2.7/5 | Based on overall reviews |
| Customer Support | 2.7/5 | Based on overall reviews |
| Value for Money | 2.3/5 | Based on overall reviews |
| Features | 2.7/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: MindTouch
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$100,000.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- CRM
- Catalog Management
- Chatbot
- Communication Management
- Content Management
- Decision Support Systems
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Text Editing

## Integrations (4 total)

- Five9
- SAP Customer Experience
- Salesforce Service Cloud
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)
- [Digital Magazine Software](https://www.softwareadvice.ie/directory/4155/publishing-and-subscriptions/software)
- [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews)
2. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3409 reviews)
5. [Document360](https://www.softwareadvice.ie/software/96197/document360) — 4.7/5 (290 reviews)

## Reviews

### "Best Knowledge base I have used" — 5.0/5

> **Jace** | *15 November 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
> 
> **Cons**: When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

-----

### "Antiquated product with terrible" — 3.0/5

> **Irfan** | *7 June 2018* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: It worked, but there are way better products out there for cheaper. The onboarding process was good.
> 
> **Cons**: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

-----

### "Outdated tool that does not provide a fairly useful, appealing document site" — 1.0/5

> **Ana Maria** | *28 July 2023* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
> 
> **Cons**: Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features,  no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.
> 
> It's been awful, I don't recommend it to anyone,

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/76119/mindtouch)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/mindtouch-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/76119/mindtouch> |
| en-GB | <https://www.softwareadvice.co.uk/software/76119/mindtouch> |
| en-IE | <https://www.softwareadvice.ie/software/76119/mindtouch> |
| en-NZ | <https://www.softwareadvice.co.nz/software/76119/mindtouch> |

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