AllegianceMD

Pros

Veracity is a web base solution, easy to access from almost any platform, no need of expensive computers to run it. It is reliable and easy to learn and navigate thru the many options the system propose. Creating chart notes templates is an easy task, and provides multiple options to users, from scheduling to messages and prescribing among some of them

Cons

I believe the TeleMedicine module still need more work, it is a good integrated solution but compatibility with the many possible patient technological platforms(laptops, cellphones, etc etc) is still an issue that prevents in occasions the patient to connect to the visit.

Alternatives Considered

Reasons for Choosing AllegianceMD

Switched From

Reasons for Switching to AllegianceMD

Pros

*Biggest selling feature is extraordinary support provided via phone/email and our assigned [SENSITIVE CONTENT] has been awesome and continues to be a source of knowledge! No support turnover in more than a year.
-Online training modules and e-manuals made it easy to learn system.
-Scheduling and new patient set up is quick and easy.
-The patient portal works well and easily allows patients to update items in their chart.
-The system has a virtual appointment option which has been quite useful during the COVID pandemic.
-The formulary system is easy to use and allows you to verify patient coverage of medication and to do prior authorization directly through the system. Easy patient med lookup feature and refill ability.
-Save faxes or upload documents directly to patient chart, flag for follow-up and patient portal.
-Billing functionality is easy and robust compared with other EMR systems - Love It!
-Now interfaces with both top lab companies which makes ordering labs and receiving results seamless.
-Many options for customization.
-Ongoing improvements and enhancements to system.

Cons

-Medication drug/drug interactions and allergy shows but does not have a "hard alert" or pop-up, possibly leading to unsafe prescribing practices.
-Unable to fax medication list directly from system; must save it and then fax it.

Pros

Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry.
The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system.

Cons

Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program.

Alternatives Considered

Reasons for Choosing AllegianceMD

Switched From

Pros

This software is comprehensive. Support is amazingly fast and friendly!

Cons

There is nothing to complain about this software. We will be retiring soon and we totally recommend this software to other doctors

Pros

We enjoy the ease of building chart templates that are fully customizable to our pain management practice needs. It is a very simple system to learn for new users.

Cons

There are a few features in the orders section I would like to see a report or sort feature that is easier to use. Also billing reports that could have more options to sort and condense down.

Pros

billing, ease of use, ease of training, customer support

Cons

the escribe system has a few bugs in it, but I believe it can be worked out

Pros

user freindly,good custmor services problems easy to fix

Cons

none, none ,none ,none ,none ,none ,none

Pros

The ease of using it and creating templates

Cons

Would like to have the ability to create more specific billing reports

Pros

The notes and templates can be customized well. Initially was good but they cannot keep their employees. Have to make several calls. Sometimes we cannot get through to them.

Cons

Billing is not reliable. They have many glitches and we have to constantly be vigilant. sometimes difficult to get through. Medicare payments do not come through in a timely fashion. They always have to check with engineering to find out why. They are their own clearing house so I am surprised they cannot do things in a timely fashion.

Pros

The user interface is intuitive and things "just make sense". Rxes are easy to write and send, even controlled substances.

Cons

There are things that can be improved. Support has been very responsive in this regard.

Pros

Has a Place for Business and Peasants and I have Looked on the Network all around and haven't found any Like this has prickly every aspect for Doctors

Cons

Right on for Price

Pros

This system is easy to use and navigate. The functions are straight forward and simple to figure out.

Pros

The billing and patient demographics along with the HIPPA chart tab.

Cons

Posting, and having to select the different page formats i.e. PR-2, 1st reports and vital sheets and guarantor tabs not being able to be on a case by case selection for billing and posting.

Pros

Everything - Since the low monthly price includes everything you need even the Clearinghouse. It makes my job so much easier. Any time I have a question I call the same customer support number no mate what it is for and again no charge. New system updates no charge.

Cons

Haven't came a cross any it made it so easy to met our meaningful use requirements that it pays for its self.

Pros

Very advanced, and complete EHR, easy to use EHR.
Billing is great, great claim scrubber
Patient portal
E-prescription with the EHR
Alergy, Drug Interactions
Lab results

Cons

None so far

Pros

After being burned by three EHR systems, We decided to go with allegiance, the system is superb, no complaints. Personal customer service. Very helpful, and quick to respond. I couldn't be happier

Cons

None so far

Pros

Very high tech, a step up from what we have been using

Cons

None, running very reliable

Pros

I've used this software on different occassions and it was easy to use and there were many options to choose from. Love this software